The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 554 |
| Houston, TX | 365 |
| Seattle, WA | 234 |
| Philadelphia, PA | 231 |
| Washington, D.C., DC | 224 |
| Atlanta, GA | 206 |
| Denver, CO | 200 |
| San Francisco, CA | 147 |
| Sacramento, CA | 140 |
| Miami, FL | 138 |
| Indianapolis, IN | 137 |
| Orlando, FL | 133 |
| Boston, MA | 116 |
| Detroit, MI | 115 |
| Portland, OR | 112 |
| Minneapolis, MN | 102 |
| Brooklyn, NY | 92 |
| Salt Lake City, UT | 90 |
| Jacksonville, FL | 88 |
| Oakland, CA | 87 |
| Tampa, FL | 68 |
| Pittsburgh, PA | 67 |
| New York City, NY | 59 |
| San Jose, CA | 56 |
| Tacoma, WA | 47 |
| Reno, NV | 45 |
| Fort Myers, FL | 39 |
| Charlotte, NC | 38 |
| Saint Paul, MN | 37 |
| Nashville, TN | 36 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Heath Dingwell (@HeathDingwell) reported fromPort Saint Lucie, Florida@VerizonSupport Hope that’s helpful. I (unfortunately) use Xfinity Mobile, but know they use your network for service.
- Mary Dandrea (@MaryDandrea19) reported
Xfinity has to be the worst service ever
- Kevin Hoover (@KevenJvH) reported fromKnoxville, Tennessee
I’ll just pay off kohls and PayPal immediately once I get my check from USAA, and then I’ll spend on mortgage, xfinity cell only, and then my county tax relief goes into savings. I’m gonna fix my home a little bit maybe, or just shop at Walmart delivery with a membership and
- RubyKitsune || OnlyFans Top 5%! || Sextpanther (@xoRubyKitsune) reported
Hey @Xfinity - wanna explain why my internets been down all day? Said it would be back up by 1:30. Now it’s saying MAYBE by 12:30 am. I work from home AND run my side business. This no update, no reason and NO INTERNET thing isn’t okay.
- Kerline Keily 🇸🇽🇭🇹 (@_kmeri) reported
@Xfinity is horrible, y’all I’m so mad!! I hate them!
- ☠️🎃👻Spooky JAZ👻🎃☠️ (@Lymisss) reported
Never in a million years did I think that changing my plan @Xfinity be this much of a chore and take two hours. And it's still not done because I can't speak to a human. Chat support is crap and calling customer service is $6 a call.
- Zach (@ZachJMayer) reported
@ATT is the most garbage company. @xfinity here we come.
- Natasha Weston (Tottie) (@OfficialTottie) reported
@xfinity @xfinitysupport this outage is blowing my Friday evening. It’s been almost 5 hours.😩
- FionaFightingFascism🌊🌊🌊 (@Fiona_BlueSkye) reported
@ComcastFL @Protagonist1984 Hello there Comcast. We barely have cell service and no thanks to Comcast we can NOT access any app or website? Your suggestion for us to do so is obtuse and confounding! Have you no brain or heart?! Or simply do not care? Get your intern off your Twitter account!
- Patent Law Casebook (@PatentLawBook) reported
@Xfinity: How can I get actual tech support? When I call your customer service number, the only thing they will do is restart my modem, which is not my problem.
- Nuadhain (@Nuadhain1) reported
I like how my internet will be complete garbage and the moment I run a speed test it immediately goes back to working perfectly fine. As if comcast is throttling it on purpose and going "oh **** he's onto us" and flipping a switch when they see me run the speed test.
- Brandon W. (@BrandonLsWhite) reported
how is there 8 xfinity trucks outside my apartment and y’all still ain’t fix the wi-fi
- Kerline Keily 🇸🇽🇭🇹 (@_kmeri) reported
@Xfinity has the worst customer service is history.
- Ryan Toemmes (@RyanToemmes) reported
@twxman911 @Xfinity Excellent to hear…Seems many more folks are coming back online with full power, internet and cell service in that area
- Tate (@Tate67622887) reported
@comcast I have never been more disappointed and discussed with this company then I am right now. They want to charge me a late fee for one day late on my payment. I guess this new policy helps pay for all the people “under privileged’ who can’t afford to pay full price! Byte me!
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