Why is my Comcast Xfinity service not working?
No problems detected
If you are having issues, please submit a report below.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,122 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
-
TV (13%)
-
Wi-fi (12%)
-
Total Blackout (7%)
-
E-mail (6%)
-
Phone (3%)
Advertisem*nt
Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Tampa, Tacoma, Cherry Hill, Reno, Dallas, Boca Raton, Galesburg, Commerce, Glendale Heights, Sewell, Katy, Atlanta, Pennsauken, Memphis and Montgomery.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Tampa | Wi-fi | |
| Tampa | ||
| Tacoma | Wi-fi | |
| Cherry Hill | Total Blackout | |
| Reno | Total Blackout | |
| Dallas | Internet |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Heath Dingwell (@HeathDingwell) reported fromPort Saint Lucie, Florida
@VerizonSupport Hope that’s helpful. I (unfortunately) use Xfinity Mobile, but know they use your network for service.
- Mary Dandrea (@MaryDandrea19) reported
Xfinity has to be the worst service ever
- Kevin Hoover (@KevenJvH) reported fromKnoxville, Tennessee
I’ll just pay off kohls and PayPal immediately once I get my check from USAA, and then I’ll spend on mortgage, xfinity cell only, and then my county tax relief goes into savings. I’m gonna fix my home a little bit maybe, or just shop at Walmart delivery with a membership and
- RubyKitsune || OnlyFans Top 5%! || Sextpanther (@xoRubyKitsune) reported
Hey @Xfinity - wanna explain why my internets been down all day? Said it would be back up by 1:30. Now it’s saying MAYBE by 12:30 am. I work from home AND run my side business. This no update, no reason and NO INTERNET thing isn’t okay.
- Kerline Keily 🇸🇽🇭🇹 (@_kmeri) reported
@Xfinity is horrible, y’all I’m so mad!! I hate them!
- ☠️🎃👻Spooky JAZ👻🎃☠️ (@Lymisss) reported
Never in a million years did I think that changing my plan @Xfinity be this much of a chore and take two hours. And it's still not done because I can't speak to a human. Chat support is crap and calling customer service is $6 a call.
- Zach (@ZachJMayer) reported
@ATT is the most garbage company. @xfinity here we come.
- Natasha Weston (Tottie) (@OfficialTottie) reported
@xfinity @xfinitysupport this outage is blowing my Friday evening. It’s been almost 5 hours.😩
- FionaFightingFascism🌊🌊🌊 (@Fiona_BlueSkye) reported
@ComcastFL @Protagonist1984 Hello there Comcast. We barely have cell service and no thanks to Comcast we can NOT access any app or website? Your suggestion for us to do so is obtuse and confounding! Have you no brain or heart?! Or simply do not care? Get your intern off your Twitter account!
- Patent Law Casebook (@PatentLawBook) reported
@Xfinity: How can I get actual tech support? When I call your customer service number, the only thing they will do is restart my modem, which is not my problem.
- Nuadhain (@Nuadhain1) reported
I like how my internet will be complete garbage and the moment I run a speed test it immediately goes back to working perfectly fine. As if comcast is throttling it on purpose and going "oh **** he's onto us" and flipping a switch when they see me run the speed test.
- Brandon W. (@BrandonLsWhite) reported
how is there 8 xfinity trucks outside my apartment and y’all still ain’t fix the wi-fi
- Kerline Keily 🇸🇽🇭🇹 (@_kmeri) reported
@Xfinity has the worst customer service is history.
- Ryan Toemmes (@RyanToemmes) reported
@twxman911 @Xfinity Excellent to hear…Seems many more folks are coming back online with full power, internet and cell service in that area
- Tate (@Tate67622887) reported
@comcast I have never been more disappointed and discussed with this company then I am right now. They want to charge me a late fee for one day late on my payment. I guess this new policy helps pay for all the people “under privileged’ who can’t afford to pay full price! Byte me!
- RubyKitsune || OnlyFans Top 5%! || Sextpanther (@xoRubyKitsune) reported
@Xfinity I’d love to watch it ya know. If my internet would work or if I could get a god damn update about why it’s been down all day and why I’m paying for it.
- Pwatopus (@pwatopus) reported
@Xfinity day 17 post-hurricane without service in SWFL. When should we expect service again? No communication or updates from you...so, what's up?
- Mama Loves Food (@MommyNamedApril) reported
Can someone tell me when service will be restored to Manasota Key? Ty! @Xfinity
- jkdanhof (@jkdanhof) reported
@detrussy Yeah, me too. And I just found out NHL Live has the Wings blacked out all season. I need another way to watch them. **** paying for Comcast. It’s the only option on the W. Side of the state 🤬
- ✨ (@_aquaruss) reported
i will give somebody $10 a month for they xfinity login 😭
- The Bradley Hall (@thebradleyhall) reported
Epic fail. Internet finally restored a few days ago after a week without after hurricane Ian. Today, an @Xfinity worker disconnected it, then left for the day at 2:30. Now we have no internet for the weekend. I work remotely. No work. No pay. 🖕🏻
- Cedric (@savaran) reported
You would think that the fastest website to get to as a Comcast internet customer… would be Comcast’s own website. But you’d be wrong. God I hate monopolies.
- jl (@buckeyegirl91) reported
@Xfinity Still believe that your CEO should be fired for the response to Ian and I’m counting down the days until I can get rid of your service!!!
- Zane Gray 🌻🇺🇦 I have questions?🇺🇦 (@knrepp) reported
@comcast It's an in-kind donation where you're offering infrastructure not money. Maybe you should add services for free for them that would really help. Making money off your money.
- Jacob Jenkot (@Jake___Official) reported
Thread: I switched from @Xfinity because their customer service was terrible but at least they can do better than an 8 hour window. #dobetter
- L. (@__LMB) reported
Every time I have to call @Xfinity (whose own agents don’t even want to trouble their ****** equipment) I want to stab my eyeballs out with a hot fork.
- FionaFightingFascism🌊🌊🌊 (@Fiona_BlueSkye) reported
@comcast your customer disservice continues to underwhelm and add insult to injury. How can you direct #swflorida customers to interface with you via your website when we have NO internet since #HurricaneIan ?!!!! @GovDeSantis do something about this persistent #comcastoutage
- Claudia Hernandez (@ClaudiaAHndz) reported
Just listened to a voicemail asking me to confirm my Comcast appointment next week, which I was not aware I had. Called back to cancel and my dentist’s office answered 💀
- BellaMorte (@BellaMo22848642) reported
@CookJustinT @XfinitySupport @Xfinity Thank you for calling them out on this. They claim 90 percent restoration. Let’s screenshot this and check to see if that includes customers who weren’t down to begin with. We need to begin collecting data on which neighborhoods are still out and what the truth is.
- Natasha Weston (Tottie) (@OfficialTottie) reported
@xfinity this outage is blowing my Friday evening. It’s been almost 5 hours.😩
